FAQ's

Q: How do I check the status of my order?

A: We ship our products with a unique tracking number, which will be emailed to you as soon as your order is shipped out from our warehouse. Your order will be fulfilled within 12 hours and will arrive within 14-20 business days depending on location. We appreciate your patience. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days. If you haven't received your orders within 30 days, please contact us @ cs@toyworld.com

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use Shopify's SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'BUY IT NOW' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does ToyWord Store provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately. We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed.

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at toyworldhelp@gmail.com and we will get back to you as soon as possible.